FAQs
Answers to some of our most commonly asked questions.
Can’t find the answer you’re looking for?
Email us at info@saddlepixi.com
Call us on
We are open 9am – 7pm Monday to Saturday.
General Questions
Are Saddles Direct a reputable saddle brand?
Yes, we are! Saddles Pixi “The Saddle People” established 2015 are super proud to be affiliated to the Society of Master Saddlers, have Society of Master Saddlers Saddle Fitters both training and qualified. We also have MSFC saddle fitters, we are American Equestrian Trade Association members, and our director is on the retail committee. We get involved with as many research projects as possible offering our facilities and services for free to grow knowledge within the saddle fitting sector. We are also members supporting the Federation of Small Businesses, so we are heavily involved with the horse industry and very proud of these affiliations.
How long has saddle Pixi been established?
Saddles Pixi was founded in 2018 in Texas
Is Saddle Pixi open to the public?
Yes, we do! Saddles Pixi is proud to be a people brand hence our strap line “The Saddle People”. Our passion is horses, saddles and people so we have a shop full of beautiful saddles & accessories. Make an appointment to come and browse, sit in saddle, and get helpful friendly advice about everything to do with saddles
Where is Saddle Pixi located?
Saddle Pixi is located in Texas City USA.
How soon do i receive my package?
It all depends on your location. Those within the states highest should be 4days, for international shipment it will be calculated based on the shipping company which is USPS..
What happens if my saddle arrives damaged?
Make sure you inspect the saddle when you receive it, and notify us immediately of any unexpected damage.
You are responsible for the saddle, for the duration of the trial. Any damages to the saddle incurred during your trial will result in a deduction from any refunds due.
If the saddle is returned to us in an unsaleable condition, or damaged beyond repair it will not be accepted, and you will be liable for an additional charge of £25 for us to resend the saddle to you.
You can insure the saddle(s) for accidental damage, theft, fire, flood, etc.