Cancellation Policy

 

At Saddle Pixi, we understand that plans can change. If you need to cancel your order, we’re here to help—within reason and within the time frame outlined below.

 

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1. Order Cancellation Window

•Orders can be canceled within 24 hours of purchase.

•After 24 hours, your order may already be in processing or shipping, and cancellation may not be possible.

 

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2. How to Request a Cancellation

 

To cancel an order, please email us at support@saddlepixi.com with the following details:

•Full name

•Order number

•Reason for cancellation

 

We’ll confirm the cancellation and issue a full refund if it falls within the allowed window.

 

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3. Exceptions

 

We cannot cancel:

•Orders that have already shipped

•Custom or personalized saddle orders once production has begun

•Sale items or limited-edition gear

 

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4. Refund for Cancelled Orders

 

If your cancellation is approved:

•A full refund will be issued to your original payment method.

•Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

 

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5. Changes to Orders

 

If you need to make a small change (like updating your shipping address) within 24 hours, please email us immediately. We’ll do our best to accommodate your request if the order has not shipped.

 

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6. Contact Us

 

Have questions about an order you placed? Reach out at:

Email: info@saddlepixi.com

Phone: 

Business Location: Texas, USA