Refund Policy

 

 

At Saddle Pixi, your satisfaction is important to us. We take pride in the quality of our saddles and accessories, and we stand behind every product we sell. However, we understand that sometimes things don’t work out. This Refund Policy outlines the conditions under which you may request a return or refund.

 

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1. Eligibility for Refunds

 

You are eligible for a refund if:

•The item was purchased directly from Saddle Pixi via our official website.

•The request is made within 14 days of delivery.

•The product is unused, in original condition, and returned with all original packaging and tags.

 

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2. Non-Refundable Items

 

We do not accept returns or offer refunds for:

•Custom-made or personalized saddles

•Gift cards

•Sale or clearance items

•Items that show signs of wear or use

 

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3. Refund Process

 

To request a refund:

1.Contact our support team at info@saddlepixi.com with your order number and reason for return.

2.Once approved, we will provide return shipping instructions.

3.After we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

4.If approved, your refund will be processed within 5–10 business days to your original payment method.

 

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4. Return Shipping

•Customers are responsible for the cost of return shipping unless the item is damaged or sent in error.

•We recommend using a trackable shipping method. Saddle Pixi is not responsible for lost or undelivered return shipments.